Security & compliance you can trust
Zenara is built for real clinics—which means security, privacy, and regulatory alignment are not optional. We design our systems to protect patient data, support clinician judgment, and fit within evolving healthcare regulations—so you can focus on care.
Zenara is designed for HIPAA-regulated environments and follows industry best practices for protecting patient information. Our goal is simple: keep PHI secure, accessible only to the right people, and handled with the same care you bring to your patients.
- HIPAA-aligned design for handling PHI in clinical workflows
- Encryption in transit and at rest for sensitive data
- Role-based access controls so users see only what they need
- Audit logging of key actions for accountability and traceability
- US-based cloud infrastructure with appropriate safeguards
- Business Associate Agreements (BAA) executed as appropriate
Technical architecture, subprocessor details, and policy documentation available under NDA with your security and compliance teams.
Supporting clinician judgment, not replacing it
Zenara Assist supports clinicians in documenting, organizing, and coordinating care. It does not diagnose, prescribe, or make treatment decisions autonomously.
Our approach aligns with FDA’s general principles for clinical decision support:
- Clinician in control of all clinical decisions
- Information and options presented, not prescriptive answers
- Outputs are reference material for interpretation by licensed professionals
All diagnostic and treatment decisions remain the responsibility of the treating clinician. Zenara helps you see the full picture and document your work—it doesn’t make clinical decisions for you.
Traceability by design
When Zenara generates documentation, you and your auditors should know where it came from. Key artifacts trace back to their sources—supporting clinical integrity, medico-legal defensibility, and quality improvement.
- Attribution: Key outputs record who generated, reviewed, and approved them
- Timestamps: Activity logs for relevant actions in the system
- Clinician primacy: Generated summaries support your documentation—they don’t silently override clinician-signed notes
Security is a practice, not a checkbox
Technology controls matter, but so do the habits and disciplines of the people building and running the system. We treat security and compliance as ongoing practices.
- Least-privilege access: Production systems limited to essential personnel
- Access lifecycle: Onboarding/offboarding processes for staff permissions
- Vendor management: Evaluation and contractual safeguards for subprocessors
- Security awareness: Training for team members on security practices
- Continuous review: Regular assessment of security posture and alignment with best practices
- Incident response: Defined procedures with clear escalation paths
- Data retention: Policies for retention and deletion available upon request
We maintain security and compliance practices today. As we scale, we’re expanding external verification—including SOC 2—to make our posture more visible and auditable.
Building toward a Trust Center
We maintain an internal security program today and are expanding external verification over time. This page will evolve into a full Trust Center—with summarized control status, reports, and certifications available at a glance.
- SOC 2 planned: External audits and certifications in progress
- Trust platform: Live control status via security tooling (e.g., Vanta)
- Self-serve documentation: Downloadable security overviews for your review processes
If you’d like an early look at our security documentation or roadmap, reach out—we’re happy to share more under NDA.
How security reviews work
Enterprise buyers need to evaluate vendors carefully. Here’s how we make that process straightforward:
1. Initial conversation
We’ll discuss your security and compliance requirements and answer preliminary questions. (15–30 minutes)
2. NDA + documentation
We share our security overview package, BAA, architecture summary, and relevant controls documentation.
3. Deep dive as needed
For enterprise deployments, we can meet with your security team and provide additional technical detail.
We know healthcare procurement involves scrutiny. Our goal is to make it easy to get the information you need.
Need a deeper security or compliance review?
If you're a security, compliance, or IT leader, we're ready to provide detailed documentation and meet with your team. Healthcare procurement involves careful scrutiny—we're here to make it straightforward.
